淺談新時期國有企業信訪維穩工作
陳(chen)志永(yong)
2023-02-16
信訪維(wei)(wei)穩(wen)工(gong)(gong)作是我黨獨(du)創的一(yi)種(zhong)群眾(zhong)工(gong)(gong)作方法(fa)，是人(ren)民群眾(zhong)向黨和(he)政(zheng)府反(fan)映問題、解決問題的一(yi)種(zhong)渠道途徑，是黨和(he)政(zheng)府聯系群眾(zhong)的橋梁和(he)紐帶，是維(wei)(wei)護和(he)實現群眾(zhong)民主權利的重要(yao)手段。新時(shi)期，加強國(guo)有企業信訪維(wei)(wei)穩(wen)工(gong)(gong)作為(wei)什(shen)么要(yao)有緊迫感？國(guo)有企業信訪維(wei)(wei)穩(wen)工(gong)(gong)作面臨的困境？國(guo)有企業怎樣才能(neng)開展(zhan)好信訪維(wei)(wei)穩(wen)工(gong)(gong)作？筆(bi)者(zhe)有一(yi)些粗淺(qian)的看(kan)法(fa)。
一、提高認識，強化(hua)緊迫感，為企業(ye)發(fa)展(zhan)和社(she)會和諧穩定(ding)提供(gong)信訪穩定(ding)保障(zhang)。
新時期，我國改(gai)革(ge)開放(fang)進(jin)入深水區，國有(you)企(qi)業(ye)(ye)(ye)(ye)改(gai)革(ge)發展(zhan)也(ye)進(jin)入攻堅階段。面(mian)對(dui)(dui)(dui)復雜(za)多(duo)變的(de)(de)(de)國際形(xing)勢(shi)和(he)企(qi)業(ye)(ye)(ye)(ye)改(gai)革(ge)過程中出現的(de)(de)(de)諸(zhu)類矛(mao)盾，企(qi)業(ye)(ye)(ye)(ye)要(yao)(yao)(yao)科學發展(zhan)，就(jiu)必須有(you)一(yi)(yi)個好(hao)的(de)(de)(de)環境(jing),為此，我們(men)必須對(dui)(dui)(dui)信(xin)(xin)訪(fang)(fang)(fang)維穩工(gong)(gong)作(zuo)有(you)一(yi)(yi)個清(qing)醒的(de)(de)(de)認識，有(you)一(yi)(yi)種(zhong)緊迫(po)感。一(yi)(yi)是提(ti)高政(zheng)治(zhi)站(zhan)位(wei)。要(yao)(yao)(yao)認真學習(xi)習(xi)近平總書記關(guan)于(yu)信(xin)(xin)訪(fang)(fang)(fang)工(gong)(gong)作(zuo)的(de)(de)(de)重要(yao)(yao)(yao)批示精神和(he)對(dui)(dui)(dui)社(she)會大局的(de)(de)(de)重要(yao)(yao)(yao)論述(shu)，增強(qiang)對(dui)(dui)(dui)新形(xing)勢(shi)下(xia)信(xin)(xin)訪(fang)(fang)(fang)工(gong)(gong)作(zuo)的(de)(de)(de)緊迫(po)感，把做(zuo)(zuo)(zuo)好(hao)信(xin)(xin)訪(fang)(fang)(fang)工(gong)(gong)作(zuo)作(zuo)為創優企(qi)業(ye)(ye)(ye)(ye)發展(zhan)環境(jing)，維護社(she)會穩定大局的(de)(de)(de)高度來看待(dai)。二是堅持樹立以人民為中心(xin)的(de)(de)(de)理念。信(xin)(xin)訪(fang)(fang)(fang)工(gong)(gong)作(zuo)是群(qun)眾(zhong)(zhong)工(gong)(gong)作(zuo)，是政(zheng)治(zhi)工(gong)(gong)作(zuo)，要(yao)(yao)(yao)確(que)保職工(gong)(gong)群(qun)眾(zhong)(zhong)反映問題(ti)“事(shi)事(shi)有(you)回應，件(jian)件(jian)有(you)落實”。三是做(zuo)(zuo)(zuo)好(hao)企(qi)業(ye)(ye)(ye)(ye)黨(dang)組織部門的(de)(de)(de)參(can)謀和(he)助手。要(yao)(yao)(yao)多(duo)加關(guan)注信(xin)(xin)訪(fang)(fang)(fang)形(xing)勢(shi)，分析信(xin)(xin)訪(fang)(fang)(fang)問題(ti)，做(zuo)(zuo)(zuo)到問題(ti)發現在早，解決在小，努力(li)化解企(qi)業(ye)(ye)(ye)(ye)與職工(gong)(gong)矛(mao)盾，做(zuo)(zuo)(zuo)企(qi)業(ye)(ye)(ye)(ye)黨(dang)組織部門的(de)(de)(de)參(can)謀和(he)助手。
; 二、新時期企(qi)業信訪(fang)維穩面臨的困境。
1、企(qi)(qi)業(ye)(ye)對信(xin)(xin)訪(fang)(fang)維穩工(gong)(gong)作重(zhong)要性認識(shi)有待加強。強化認識(shi)是確保企(qi)(qi)業(ye)(ye)信(xin)(xin)訪(fang)(fang)維穩工(gong)(gong)作順利開展的(de)前(qian)提(ti)和基礎(chu)。認識(shi)不清重(zhong)視(shi)不夠很容易導(dao)致企(qi)(qi)業(ye)(ye)信(xin)(xin)訪(fang)(fang)維穩工(gong)(gong)作“雷聲大雨點小”，陷入形式主義，制約工(gong)(gong)作效率(lv)提(ti)升。因此，企(qi)(qi)業(ye)(ye)必須重(zhong)視(shi)信(xin)(xin)訪(fang)(fang)維穩工(gong)(gong)作，傾聽職工(gong)(gong)呼聲，關注(zhu)職工(gong)(gong)訴求，構建科學友好(hao)信(xin)(xin)訪(fang)(fang)工(gong)(gong)作環境(jing)。
2、一(yi)些(xie)(xie)信訪(fang)(fang)(fang)訴求問(wen)(wen)題(ti)(ti)難以(yi)解(jie)(jie)決。近(jin)年來，在參與解(jie)(jie)決的(de)(de)一(yi)些(xie)(xie)信訪(fang)(fang)(fang)問(wen)(wen)題(ti)(ti)中(zhong)，我發現，有(you)(you)的(de)(de)是(shi)企業(ye)長期發展(zhan)中(zhong)積存(cun)了一(yi)些(xie)(xie)歷史遺留問(wen)(wen)題(ti)(ti)和(he)矛盾(dun)很難解(jie)(jie)決。有(you)(you)的(de)(de)是(shi)因(yin)企業(ye)改革發展(zhan)帶來的(de)(de)利益(yi)分配問(wen)(wen)題(ti)(ti)而形(xing)(xing)成信訪(fang)(fang)(fang)問(wen)(wen)題(ti)(ti)；有(you)(you)的(de)(de)是(shi)因(yin)信訪(fang)(fang)(fang)人自身原因(yin)，很難協調解(jie)(jie)決而演變成信訪(fang)(fang)(fang)問(wen)(wen)題(ti)(ti)。而這(zhe)些(xie)(xie)上(shang)訪(fang)(fang)(fang)人員不愿走法律途徑，而要(yao)走上(shang)訪(fang)(fang)(fang)渠道，因(yin)此，這(zhe)些(xie)(xie)利益(yi)問(wen)(wen)題(ti)(ti)難以(yi)解(jie)(jie)決和(he)兌現，造成了多年上(shang)訪(fang)(fang)(fang)現象(xiang)，影響(xiang)了企業(ye)發展(zhan)的(de)(de)形(xing)(xing)象(xiang)。
3、信(xin)(xin)訪(fang)人員(yuan)(yuan)容易陷入信(xin)(xin)訪(fang)誤區。一些(xie)信(xin)(xin)訪(fang)人員(yuan)(yuan)為(wei)了實現利益訴(su)求(qiu)，時常出現一些(xie)思想偏頗、行為(wei)過(guo)激的(de)現象。有(you)些(xie)信(xin)(xin)訪(fang)人員(yuan)(yuan)錯誤地認為(wei)要想信(xin)(xin)訪(fang)成功，必須引(yin)起高層領導注意，引(yin)起政府(fu)關注，給(gei)地方(fang)政府(fu)施加壓力，才可(ke)能解(jie)決(jue)問題。還有(you)的(de)信(xin)(xin)訪(fang)人員(yuan)(yuan)不是通過(guo)正常途徑(jing)信(xin)(xin)訪(fang)，而是采取“鬧一鬧”的(de)方(fang)式，來(lai)迫使企業答應(ying)其訴(su)求(qiu)，因此，近(jin)年來(lai)的(de)“越級訪(fang)”、“鬧訪(fang)”、“纏(chan)訪(fang)”現象時有(you)發生，這些(xie)現象不容忽視，亟待認真研(yan)究解(jie)決(jue)。
4、信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)工(gong)作存在弊(bi)端(duan)。據筆(bi)者從近幾年的(de)信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)工(gong)作中(zhong)得(de)知，新(xin)形勢(shi)下(xia)，企業信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)的(de)具體工(gong)作中(zhong)存在著一些(xie)弊(bi)端(duan)：一些(xie)信(xin)(xin)訪(fang)(fang)工(gong)作主動性不強；有(you)的(de)信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)工(gong)作人員(yuan)觀念守舊，工(gong)作方法單一，不能采用科學有(you)效(xiao)手(shou)段開展(zhan)；有(you)的(de)企業缺乏信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)長效(xiao)機制，等等。這些(xie)弊(bi)端(duan)嚴重影響新(xin)形勢(shi)下(xia)信(xin)(xin)訪(fang)(fang)維(wei)(wei)穩(wen)(wen)工(gong)作的(de)開展(zhan)，給企業經濟健康(kang)發展(zhan)帶來了一些(xie)不利因素。
5、企業(ye)(ye)信(xin)(xin)(xin)訪(fang)(fang)(fang)維(wei)穩工(gong)(gong)(gong)(gong)作(zuo)(zuo)人員綜合素質有(you)(you)待(dai)提升。從多年的信(xin)(xin)(xin)訪(fang)(fang)(fang)維(wei)穩工(gong)(gong)(gong)(gong)作(zuo)(zuo)中感知：信(xin)(xin)(xin)訪(fang)(fang)(fang)維(wei)穩工(gong)(gong)(gong)(gong)作(zuo)(zuo)者是整個(ge)信(xin)(xin)(xin)訪(fang)(fang)(fang)維(wei)穩工(gong)(gong)(gong)(gong)作(zuo)(zuo)的一線工(gong)(gong)(gong)(gong)作(zuo)(zuo)者，直(zhi)(zhi)接面對信(xin)(xin)(xin)訪(fang)(fang)(fang)職(zhi)工(gong)(gong)(gong)(gong)群眾，因此，其工(gong)(gong)(gong)(gong)作(zuo)(zuo)責任(ren)、工(gong)(gong)(gong)(gong)作(zuo)(zuo)方法、工(gong)(gong)(gong)(gong)作(zuo)(zuo)能力(li)、工(gong)(gong)(gong)(gong)作(zuo)(zuo)態度、職(zhi)業(ye)(ye)素養等(deng)，直(zhi)(zhi)接影響(xiang)著(zhu)信(xin)(xin)(xin)訪(fang)(fang)(fang)現場情況把控度，影響(xiang)著(zhu)職(zhi)工(gong)(gong)(gong)(gong)群眾的信(xin)(xin)(xin)訪(fang)(fang)(fang)問(wen)題(ti)能否得到(dao)具(ju)體的解決，直(zhi)(zhi)接影響(xiang)著(zhu)企業(ye)(ye)外在形象。這一角色至(zhi)關重要，這對信(xin)(xin)(xin)訪(fang)(fang)(fang)維(wei)穩工(gong)(gong)(gong)(gong)作(zuo)(zuo)人員的綜合素質提出了更高要求，加強(qiang)其綜合素質提升很有(you)(you)必要。
三、新時期企業信訪維穩工作開(kai)展(zhan)策略。
1、堅(jian)持(chi)以人(ren)為本和依(yi)法(fa)依(yi)規(gui)處理(li)(li)信(xin)(xin)訪(fang)問題(ti)(ti)(ti)。多年(nian)(nian)來的信(xin)(xin)訪(fang)維穩工(gong)(gong)(gong)作(zuo)觀察和經歷，筆者(zhe)(zhe)發現(xian)：極少數信(xin)(xin)訪(fang)者(zhe)(zhe)，確(que)實是(shi)遇(yu)到(dao)了自(zi)己無(wu)法(fa)通過正(zheng)常渠道解(jie)(jie)決(jue)的困(kun)難，對(dui)(dui)(dui)于(yu)此類(lei)問題(ti)(ti)(ti)，應(ying)該(gai)正(zheng)確(que)對(dui)(dui)(dui)待，了解(jie)(jie)每一個上(shang)訪(fang)者(zhe)(zhe)訴(su)求情(qing)況并(bing)進行調查(cha)(cha)、研究(jiu)(jiu)、反(fan)饋，依(yi)法(fa)依(yi)規(gui)或合情(qing)合理(li)(li)地(di)切實解(jie)(jie)決(jue)問題(ti)(ti)(ti)，這樣不(bu)僅讓上(shang)訪(fang)者(zhe)(zhe)心(xin)理(li)(li)得到(dao)安(an)慰，還可讓信(xin)(xin)訪(fang)者(zhe)(zhe)與企業(ye)(ye)建立(li)一個相(xiang)互信(xin)(xin)任的關系，如果查(cha)(cha)證不(bu)實，也要及時反(fan)饋，并(bing)依(yi)據《信(xin)(xin)訪(fang)工(gong)(gong)(gong)作(zuo)條(tiao)例》等規(gui)定作(zuo)出相(xiang)應(ying)處理(li)(li)。還有極少數常年(nian)(nian)上(shang)訪(fang)者(zhe)(zhe)，雖然(ran)(ran)人(ren)數不(bu)多，但影(ying)響力極大，儼然(ran)(ran)成了上(shang)訪(fang)“專業(ye)(ye)戶”。此類(lei)上(shang)訪(fang)人(ren)員，對(dui)(dui)(dui)其上(shang)訪(fang)的問題(ti)(ti)(ti)進行調查(cha)(cha)梳理(li)(li)研究(jiu)(jiu)，能解(jie)(jie)決(jue)的解(jie)(jie)決(jue)，不(bu)能解(jie)(jie)決(jue)的，必(bi)須(xu)堅(jian)持(chi)依(yi)法(fa)辦事，規(gui)范操作(zuo)和著眼(yan)效果，做(zuo)到(dao)具體情(qing)況，具體分析，具體問題(ti)(ti)(ti)具體解(jie)(jie)決(jue)，對(dui)(dui)(dui)必(bi)須(xu)堅(jian)持(chi)的，應(ying)堅(jian)決(jue)明確(que)，決(jue)不(bu)后退，同時要做(zuo)好(hao)政(zheng)策宣傳解(jie)(jie)釋工(gong)(gong)(gong)作(zuo)，爭(zheng)取得到(dao)廣大職(zhi)工(gong)(gong)(gong)群眾的理(li)(li)解(jie)(jie)和支持(chi)。對(dui)(dui)(dui)于(yu)無(wu)理(li)(li)糾訪(fang)纏(chan)訪(fang)鬧訪(fang)和越級(ji)上(shang)訪(fang)的，要贏得政(zheng)府支持(chi)，利用法(fa)律手段嚴厲打擊(ji)，還企業(ye)(ye)社會一個好(hao)信(xin)(xin)訪(fang)工(gong)(gong)(gong)作(zuo)環境(jing)。
2、建(jian)立企業信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)長效機制(zhi)(zhi)。一(yi)是(shi)(shi)(shi)建(jian)立健(jian)全領導(dao)接(jie)(jie)(jie)(jie)訪(fang)(fang)(fang)(fang)(fang)制(zhi)(zhi)度(du)(du)。設(she)(she)立“領導(dao)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)接(jie)(jie)(jie)(jie)待(dai)日(ri)”，實行領導(dao)輪流(liu)接(jie)(jie)(jie)(jie)訪(fang)(fang)(fang)(fang)(fang)，了解(jie)上(shang)訪(fang)(fang)(fang)(fang)(fang)人員訴(su)求(qiu)，傾(qing)聽上(shang)訪(fang)(fang)(fang)(fang)(fang)人員心聲(sheng)，提(ti)(ti)高(gao)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)重(zhong)視(shi)程(cheng)度(du)(du)，提(ti)(ti)高(gao)接(jie)(jie)(jie)(jie)訪(fang)(fang)(fang)(fang)(fang)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)效率，幫助(zhu)(zhu)職(zhi)(zhi)工(gong)(gong)(gong)(gong)(gong)群(qun)眾(zhong)解(jie)決訴(su)求(qiu)問(wen)(wen)題；二是(shi)(shi)(shi)健(jian)全工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)制(zhi)(zhi)度(du)(du)，要(yao)完善(shan)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)流(liu)程(cheng)制(zhi)(zhi)度(du)(du)，讓工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)人員以(yi)規范、科(ke)學制(zhi)(zhi)度(du)(du)為(wei)先導(dao)，靈活開展(zhan)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，提(ti)(ti)高(gao)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)效率。三(san)是(shi)(shi)(shi)積極推(tui)廣(guang)“接(jie)(jie)(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)(ban)”信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)方法(fa)(fa)。信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)部(bu)門要(yao)堅持(chi)以(yi)職(zhi)(zhi)工(gong)(gong)(gong)(gong)(gong)群(qun)眾(zhong)為(wei)中心的(de)(de)發(fa)展(zhan)理(li)念，從職(zhi)(zhi)工(gong)(gong)(gong)(gong)(gong)群(qun)眾(zhong)需(xu)求(qiu)、訴(su)求(qiu)出發(fa)，“吹哨報到”、聞風而動、接(jie)(jie)(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)(ban)，強(qiang)化到基(ji)層一(yi)線(xian)解(jie)決問(wen)(wen)題的(de)(de)鮮明導(dao)向，暢通(tong)抓(zhua)落實的(de)(de)“最后一(yi)公里”，確(que)保(bao)職(zhi)(zhi)工(gong)(gong)(gong)(gong)(gong)群(qun)眾(zhong)訴(su)求(qiu)有人辦(ban)(ban)(ban)(ban)(ban)、馬上(shang)辦(ban)(ban)(ban)(ban)(ban)、能(neng)辦(ban)(ban)(ban)(ban)(ban)好(hao)。四是(shi)(shi)(shi)要(yao)建(jian)立心理(li)疏導(dao)機制(zhi)(zhi)。要(yao)采取多種(zhong)形式加大(da)心理(li)科(ke)普知識的(de)(de)宣傳力度(du)(du)，提(ti)(ti)高(gao)職(zhi)(zhi)工(gong)(gong)(gong)(gong)(gong)心理(li)健(jian)康素養(yang)及對(dui)心理(li)服務的(de)(de)關(guan)注度(du)(du)、認可度(du)(du)。要(yao)將矛盾突(tu)(tu)出、生活失意、行為(wei)反常的(de)(de)特(te)殊對(dui)象進行重(zhong)點關(guan)注并進行心理(li)輔導(dao)和援助(zhu)(zhu)，引導(dao)其理(li)性依(yi)法(fa)(fa)處(chu)理(li)問(wen)(wen)題。五(wu)是(shi)(shi)(shi)建(jian)立績效考(kao)(kao)核與監督激勵(li)機制(zhi)(zhi)。企業要(yao)制(zhi)(zhi)定《信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)考(kao)(kao)核辦(ban)(ban)(ban)(ban)(ban)法(fa)(fa)》，將信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)納(na)入(ru)黨的(de)(de)政治建(jian)設(she)(she)要(yao)求(qiu)范圍，納(na)入(ru)黨建(jian)述職(zhi)(zhi)考(kao)(kao)核，納(na)入(ru)領導(dao)人員工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)業績考(kao)(kao)核。對(dui)在(zai)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)中表現突(tu)(tu)出的(de)(de)單(dan)位和個人進行獎(jiang)勵(li)；對(dui)在(zai)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)維(wei)(wei)(wei)(wei)穩工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)中失職(zhi)(zhi)、瀆(du)職(zhi)(zhi)的(de)(de)視(shi)情節(jie)輕重(zhong)、依(yi)據《考(kao)(kao)核辦(ban)(ban)(ban)(ban)(ban)法(fa)(fa)》進行追責(ze)問(wen)(wen)責(ze)、考(kao)(kao)核通(tong)報。六是(shi)(shi)(shi)建(jian)立信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)問(wen)(wen)題解(jie)決預案(an)(an)機制(zhi)(zhi)。要(yao)總結經驗、探索工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)方法(fa)(fa)，制(zhi)(zhi)定問(wen)(wen)題解(jie)決預案(an)(an)辦(ban)(ban)(ban)(ban)(ban)法(fa)(fa)。努(nu)力養(yang)成信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)問(wen)(wen)題抓(zhua)早抓(zhua)小(xiao)的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)習慣，如果在(zai)信(xin)(xin)(xin)(xin)(xin)訪(fang)(fang)(fang)(fang)(fang)中出現棘手而難以(yi)應對(dui)的(de)(de)突(tu)(tu)發(fa)事(shi)件，應啟動應急預案(an)(an)，確(que)保(bao)問(wen)(wen)題得以(yi)妥善(shan)處(chu)理(li)。
3、創新信(xin)(xin)(xin)(xin)訪(fang)工作方(fang)法，把信(xin)(xin)(xin)(xin)訪(fang)問(wen)題(ti)(ti)解決(jue)(jue)在(zai)始發階(jie)段。一是加大了對(dui)重(zhong)(zhong)點(dian)上(shang)(shang)(shang)訪(fang)人(ren)員的(de)關心(xin)與幫助，從思想(xiang)上(shang)(shang)(shang)教育，生(sheng)活(huo)(huo)上(shang)(shang)(shang)關懷問(wen)候，經(jing)濟(ji)上(shang)(shang)(shang)救濟(ji)救助，心(xin)靈(ling)上(shang)(shang)(shang)感化，讓他們體(ti)會(hui)到黨(dang)組織的(de)溫暖(nuan)，社區(qu)的(de)溫情服務(wu)。二是關鍵時段采取關鍵措(cuo)(cuo)施(shi)解決(jue)(jue)“非訪(fang)”問(wen)題(ti)(ti)。每逢全(quan)(quan)國(guo)(guo)“兩會(hui)”、“國(guo)(guo)慶節”等信(xin)(xin)(xin)(xin)訪(fang)高(gao)峰時段，要(yao)以增強政治意識(shi)(shi)(shi)，大局意識(shi)(shi)(shi)，采取關鍵措(cuo)(cuo)施(shi)解決(jue)(jue)信(xin)(xin)(xin)(xin)訪(fang)問(wen)題(ti)(ti)。三是在(zai)全(quan)(quan)力化解調處(chu)矛(mao)盾(dun)糾紛(fen)上(shang)(shang)(shang)下功夫。按照抓(zhua)源頭、抓(zhua)苗(miao)頭的(de)思路，關口前移，重(zhong)(zhong)心(xin)下移，努力把問(wen)題(ti)(ti)消(xiao)除在(zai)萌芽。特別在(zai)重(zhong)(zhong)大節慶日、重(zhong)(zhong)要(yao)活(huo)(huo)動和(he)敏感時期，把重(zhong)(zhong)點(dian)人(ren)員、可能引發集體(ti)上(shang)(shang)(shang)訪(fang)的(de)熱點(dian)問(wen)題(ti)(ti)、可能導致群(qun)體(ti)性(xing)事件的(de)突出矛(mao)盾(dun)納入視線(xian)范圍，密切(qie)關注，重(zhong)(zhong)點(dian)防范，效果較(jiao)好。多年來的(de)矛(mao)調工作使我認識(shi)(shi)(shi)到：預(yu)防在(zai)先(xian)(xian)，信(xin)(xin)(xin)(xin)訪(fang)苗(miao)頭性(xing)問(wen)題(ti)(ti)就(jiu)(jiu)(jiu)會(hui)消(xiao)除在(zai)萌芽狀態;教育在(zai)先(xian)(xian)，重(zhong)(zhong)點(dian)信(xin)(xin)(xin)(xin)訪(fang)穩控對(dui)象就(jiu)(jiu)(jiu)會(hui)得(de)到早(zao)轉化;調解在(zai)先(xian)(xian)，矛(mao)盾(dun)糾紛(fen)就(jiu)(jiu)(jiu)能得(de)到早(zao)處(chu)理。
4、錘煉高素(su)(su)質(zhi)(zhi)的(de)信(xin)(xin)訪維穩(wen)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)人員(yuan)隊伍。一(yi)是提(ti)高信(xin)(xin)訪維穩(wen)人員(yuan)的(de)政治(zhi)素(su)(su)質(zhi)(zhi)和職(zhi)業(ye)(ye)道德素(su)(su)質(zhi)(zhi)。工(gong)(gong)(gong)作(zuo)(zuo)(zuo)人員(yuan)要(yao)站在(zai)(zai)為職(zhi)工(gong)(gong)(gong)群眾(zhong)服(fu)務(wu)(wu)(wu)的(de)角度，站在(zai)(zai)依(yi)法(fa)合規的(de)立場，本著為職(zhi)工(gong)(gong)(gong)群眾(zhong)解(jie)(jie)(jie)決問題的(de)出發點來開展工(gong)(gong)(gong)作(zuo)(zuo)(zuo)，避免出現主觀臆斷(duan)、思想偏(pian)差，方法(fa)偏(pian)離，工(gong)(gong)(gong)作(zuo)(zuo)(zuo)失職(zhi)。要(yao)提(ti)高職(zhi)業(ye)(ye)道德素(su)(su)質(zhi)(zhi)，堅持服(fu)務(wu)(wu)(wu)職(zhi)工(gong)(gong)(gong)群眾(zhong)的(de)理念，牢(lao)固樹立服(fu)務(wu)(wu)(wu)意識，做(zuo)到(dao)(dao)遇到(dao)(dao)困難不氣餒，永(yong)葆愛崗敬業(ye)(ye)精(jing)神(shen)；二是提(ti)高專業(ye)(ye)素(su)(su)質(zhi)(zhi)。加(jia)強法(fa)律知(zhi)(zhi)(zhi)識、《信(xin)(xin)訪條例》等專業(ye)(ye)知(zhi)(zhi)(zhi)識學(xue)習(xi)(xi)，認真學(xue)習(xi)(xi)企業(ye)(ye)文化知(zhi)(zhi)(zhi)識，了解(jie)(jie)(jie)企業(ye)(ye)當(dang)地風(feng)俗習(xi)(xi)慣知(zhi)(zhi)(zhi)識，學(xue)習(xi)(xi)總(zong)結運用矛(mao)盾調(diao)解(jie)(jie)(jie)方法(fa)及技巧知(zhi)(zhi)(zhi)識，做(zuo)科學(xue)友愛的(de)信(xin)(xin)訪接待者(zhe)，做(zuo)規范高效的(de)問題處(chu)理者(zhe)，做(zuo)企業(ye)(ye)信(xin)(xin)訪維穩(wen)優(you)秀(xiu)工(gong)(gong)(gong)作(zuo)(zuo)(zuo)者(zhe)。
5.開(kai)展《信(xin)訪工作條例(li)(li)》等普法(fa)(fa)(fa)宣(xuan)教活(huo)動。通過開(kai)展普法(fa)(fa)(fa)活(huo)動，宣(xuan)傳《信(xin)訪工作條例(li)(li)》等法(fa)(fa)(fa)律知(zhi)識，讓廣大社區居民群眾學法(fa)(fa)(fa)、懂(dong)法(fa)(fa)(fa)、用法(fa)(fa)(fa)、守法(fa)(fa)(fa)，懂(dong)得合理訴求、有序信(xin)訪。
總之(zhi)，在(zai)企業(ye)深(shen)化改(gai)革的大潮中(zhong)，信訪形(xing)勢(shi)的復雜多變，信訪問題的多元化，企業(ye)員工維(wei)權意(yi)識由(you)“弱”變“強”。企業(ye)信訪維(wei)穩(wen)(wen)工作(zuo)者應與(yu)時(shi)俱進，認清信訪維(wei)穩(wen)(wen)工作(zuo)新(xin)(xin)形(xing)勢(shi)，不(bu)斷探(tan)索(suo)新(xin)(xin)方法，開辟新(xin)(xin)路徑，建立信訪維(wei)穩(wen)(wen)工作(zuo)長效(xiao)機(ji)制，提高(gao)信訪維(wei)穩(wen)(wen)工作(zuo)效(xiao)率，為企業(ye)健康高(gao)質量發(fa)展(zhan)提供和諧優質環(huan)境。